Effective Date: March 28, 2025 Contact: heather@outlinedcareers.com Website:www.outlinedcareers.com Business Location: Ontario, Canada
Outlined Careers ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide through our website, services, and coaching programs. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect personal information directly from you through our website, intake forms, coaching sessions, and communications. This includes but is not limited to:
Full name and contact details (email address, phone number, location)
Employment history, resume/CV details
LinkedIn and social media profiles (if voluntarily shared)
Payment and billing information
Notes from coaching sessions or assessments
Feedback and testimonials
We do not knowingly collect information from individuals under the age of 18.
2. How We Use Your Information
Your personal information is used for the purpose of:
Providing personalized career coaching services
Customizing resumes, cover letters, and LinkedIn profiles
Scheduling and delivering coaching sessions
Responding to inquiries and providing customer support
Processing payments and sending invoices
Sharing promotional content (e.g., LinkedIn spotlight) with your explicit consent
Improving service quality through internal feedback and analytics
3. Consent
By using our services or submitting your information through our website, you consent to the collection, use, and disclosure of your personal information as described in this policy.
You may withdraw consent at any time by contacting us at heather@outlinedcareers.com. Please note that withdrawing consent may impact our ability to deliver some or all of our services.
4. Confidentiality & Information Sharing
Outlined Careers maintains strict confidentiality practices in accordance with our coaching agreement. We do not sell, rent, or trade your personal information to any third parties.
We may only share information:
With your explicit written consent
With third-party service providers (e.g., payment processors) who assist in service delivery and are contractually bound to confidentiality
As required by law or legal obligation (e.g., subpoenas, court orders)
5. Data Storage & Security
We take reasonable precautions to protect your data against unauthorized access, disclosure, or loss. Your information is securely stored using reputable third-party tools and digital platforms that comply with modern data protection standards.
Examples include secure email platforms, encrypted file storage, and password-protected client records.
6. Your Rights
As a client or website visitor, you have the right to:
Access the personal information we hold about you
Request corrections or updates to your information
Request deletion of your personal data, subject to legal and contractual limitations
Request a record of how your data has been used
To exercise these rights, please contact: heather@outlinedcareers.com
7. Third-Party Links
Our website or communications may include links to external websites or platforms (e.g., LinkedIn, payment processors). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
8. Retention Period
Client records are retained for a minimum of two (2) years following the end of our coaching engagement, or longer if required by applicable law or regulatory guidelines. You may request earlier deletion, subject to professional and legal obligations.
9. Updates to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will always be posted on our website with a revised “Effective Date.”
10. Contact
For any questions, concerns, or data requests, please reach out to:
